Digital Transformation and e-Services Design
Join us to understand the processes that constitute the digital transformation and how to bring it to the public sector.
Partners:
Introduction
This course aims to provide a fast track into digital transformation in the public sector. It puts a concrete and narrow focus on the most important building blocks: public services and change management. The participants can obtain an overall understanding and insight into service orientation, design, implementation, and its use in the public sector. As the latter itself undergoes the changes brought by digital transformation, the course covers what these processes mean and what implications they entail for all parties: citizens, officials, organisations as a whole, and entire public and private sectors in general.
Target Participants
The course is designed primarily for professionals.
Benefits
The goal is to give an advanced orientation in the rapidly changing environment within the public sector and equip participants with operational knowledge on how to adapt and transform an organisation in order to serve the nowadays demands of society. The course contains straightforward guidelines and uses a practical approach by giving a spectrum of frameworks, methodologies, and recommendations for professionals and experts.
Key Learning Outcomes
- Understand the processes that constitute the digital transformation and how to bring it to the public sector
- Understand what service orientation is and how to apply it in the public sector
- Explain different methodologies and concepts for the marketing, design, and implementation of public sector services and e-government initiatives together with change management and its main techniques
- Define and create various digital solutions and their marketing and implementation strategies
- Identify, name, analyse, map the processes of organisations
- Adapt and adjust the existing public sector services and their providers to the conditions dictated by the changes the digital transformation and tech innovations bring into this domain
- Plan, manage and lead organisational change while harnessing effectiveness and positive outcomes
- Arrange and describe decision-making processes associated with different values, organisational structures, and public sector market characteristics.
Mode of Delivery
The mode of delivery is online.
Request Brochure
Kindly fill in the form below and we shall send the brochure to you.
Specially Themed Programmes - Brochure Request Form
Developing Great African Leaders
Key Details
Mode of Delivery: Online Course
For more information or application, please contact: Cynthia via:
- email on africamediahub@strathmore.edu or
- call +254 (0) 703 034 786 (Tel) / +254 (0) 728 555 731 (Cell).
