Digital Transformation and e-Services Design

Join us to understand the processes that constitute the digital transformation and how to bring it to the public sector.

Partenaires :

Introduction

This course aims to provide a fast track into digital transformation in the public sector. It puts a concrete and narrow focus on the most important building blocks: public services and change management. The participants can obtain an overall understanding and insight into service orientation, design, implementation, and its use in the public sector. As the latter itself undergoes the changes brought by digital transformation, the course covers what these processes mean and what implications they entail for all parties: citizens, officials, organisations as a whole, and entire public and private sectors in general.

Participants cibles

The course is designed primarily for professionals.

 Avantages

The goal is to give an advanced orientation in the rapidly changing environment within the public sector and equip participants with operational knowledge on how to adapt and transform an organisation in order to serve the nowadays demands of society. The course contains straightforward guidelines and uses a practical approach by giving a spectrum of frameworks, methodologies, and recommendations for professionals and experts.

Résultats clés de l'apprentissage

  • Understand the processes that constitute the digital transformation and how to bring it to the public sector
  • Understand what service orientation is and how to apply it in the public sector
  • Explain different methodologies and concepts for the marketing, design, and implementation of public sector services and e-government initiatives together with change management and its main techniques
  • Define and create various digital solutions and their marketing and implementation strategies
  • Identify, name, analyse, map the processes of organisations
  • Adapt and adjust the existing public sector services and their providers to the conditions dictated by the changes the digital transformation and tech innovations bring into this domain
  • Plan, manage and lead organisational change while harnessing effectiveness and positive outcomes
  • Arrange and describe decision-making processes associated with different values, organisational structures, and public sector market characteristics.

Mode de livraison

The mode of delivery is online.

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Former de grands leaders africains

Détails clés

Mode de livraison : Online Course

Pour plus d'informations ou pour poser votre candidature, veuillez contacter Cynthia via :

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