In today’s fast-paced business environment, companies are constantly seeking ways to improve efficiency, enhance quality, and deliver superior value to their customers.

One powerful approach to achieving these goals is through Operational Excellence. But what exactly does this entail, and how can organizations embark on this transformative journey?


Operational Excellence is about executing strategies more reliably and efficiently than competitors, leading to higher revenue, lower risks, and reduced costs.

Our programme focuses on optimizing resources across all areas, from production to finance, to deliver products and services precisely when needed, at the lowest cost and effort, and at competitive prices.

This approach enhances employee well-being, exceeds customer expectations, and strengthens our competitive edge, driving success through improved growth, quality, cost, delivery, and motivation (GQCDM).

Programme Objective

The programme is designed to transforms participants’ thinking and operations globally, equipping them with the skills needed for success in industries where operational efficiency and continuous improvement are paramount.

Target Participants

The target audience is senior and mid-level executives from both public and private sector.

The course is targeted at participants from a wide range of technical backgrounds and organizations that deal with manufacturing and operations, service organizations like healthcare, hospitality, banks, media operations directors etc.

Key Learning Outcomes

By the end of the programme, participants should be able to leverage a structured framework for enhancing operational performance and achieving excellence in their processes. Specifically, it will help participants to:

  • Understand the principles and concepts of operational excellence.
  • Learn tools and methodologies for process improvement.
  • Develop skills to identify and eliminate waste in business processes.
  • Apply techniques for optimizing efficiency and effectiveness in operations.
  • Enrich their operations style.
  • Enable the participants to execute the business strategy more reliably and consistently.
  • Enable participants to execute lower operational risk and lower operating costs while increasing revenue.
  • The participants get an opportunity to share their ideas with other high-profile peers.
  • Achieve true transformation for a sustainable operations excellence legacy.

Key Benefits

  • Growing sales and customer satisfaction.
  • Efficiency in processes and use of resources.
  • Cost optimization.
  • Engaged, stable workforce.
  • Cohesive management.
  • Strong shareholder value.
  • High-quality standards.
  • Beneficial partnerships with suppliers.

Programme Delivery

This course is delivered by seasoned trainers who have vast experience as expert professionals in their respective fields of practice. The course is taught through a mix of lectures, simulations, practical activities, theory, group work and case studies.

Programme Structure

Introduction to Operational Excellence

  • Definition and importance of operation excellence.
  • Key principles and concepts (e.g. continuous improvement, customer focus).
  • Case studies of successful implementations.
Lean Management

  • Overview of lean principles and philosophy.
  • Value stream mapping.
  • Just-in-time (JIT) production.
Process Mapping and Analysis

  • Techniques for mapping current state processes.
  • Identifying bottlenecks and inefficiencies.
  • Analyzing process flow and cycle times.
Process Optimization

  • Techniques for identifying and eliminating waste (e.g., Muda, Mura, Muri) .
  • Standardization and documentation of processes.
  • Continuous improvement culture.
Continuous Improvement Methods

  • Kaizen events and rapid improvement workshops.
  • Plan-Do-Act (PDCA) cycle.
  • Root Cause Analysis (RCA) techniques.
Operational Metrics and KPIs

  • Key performance indicators (KPIs) for measuring operational performance.
  • Hoshin Kanri approach.
  • Data-driven decision making.
Supply Chain Optimization

  • Streamlining supply chain processes.
  • Inventory management techniques.
  • Supplier relationship management.
Change Management

  • Understanding resistance to change.
  • Strategies for managing change effectively.


To address the need for practical hands-on learning the course will be taught by a mix of industry practitioners and highly qualified faculty.

Our faculty members bring a diverse range of perspectives and approaches to the programme, ensuring that participants receive a comprehensive and well-rounded education.

Thematic Leadership Programmes - Brochure Request Form

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Developing Great African Leaders

Key Details

Mode of Delivery: In-person at the SBS Campus

Date: 12 – 15 November 2024

Cost: Kshs. 100,500

For more information on the programme, contact Linda on

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