Nairobi Womens Hospital (Adams Arcade branch) is a 63 bed capacity hospital that offers Inpatient, Outpatient, Intensive Care Unit, Well Baby Clinic and Maternity services. It also has a Gender and Violence Recovery Centre, which is the main avenue for corporate social responsibility of the hospital as they offer pro bono services. However like many other healthcare institutions, the hospital faced challenges of its own. The long waiting time was what led Dr. Felix Wanjala, Chief Operations Officer to embark on a project to shorten the waiting time.
Dr. Wanjala, then a participant of the Leading High-Performing Healthcare Organisations Program (LeHHO), a healthcare program offered at Strathmore Business School in conjunction with Management Sciences for Health (MSH), and funded through USAID decided to standardize the systems in the hospital. Together with his teammates, they came up with a policy in naming, pricing and deleting irrelevant information from their systems. In order to achieve this, they purchased a server with a higher capacity of supporting the system. Their choice of the project was influenced by the fact that many staff members were frustrated by the inefficient server that the hospital was using. On some occasions, the system failed to work during the most productive hours of the day, which affected the waiting time.
However, they were faced with a number of hurdles in the implementation of the project. Foremost, as the purchase of a server was not included in the budget, the team found it difficult to convince the board to purchase the new server. In addition, it was difficult for the team to hold consistent meetings as they all had engaging responsibilities. In order to manage their time better, the team assigned one of the members the task of organizing for the meetings.
Dr. Wanjala credits the LeHHO program for having changed his life. He admits that he previously struggled to achieve work-life balance but this is no longer the case as he is now able to balance the various facets of his life. In addition, the program also changed how he operates and interacts with his colleagues and family. The case study methodology approach to learning was pragmatic and helped him understand better how to deal with different issues at his work place.
When I began the program, I was the Chief Pharmacist and currently I am the Chief Operations Officer because of the knowledge and skills that I garnered from the program. I was truly transformed, said Dr. Wanjala.
Click here to learn more about the LeHHO program.