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Vice Dean’s Paper Published in Business Journal

  Nov 22, 2012

Patricia Murugami, Vice Dean, Executive Talent Development, Strathmore Business School wrote a research paper which was nominated and published in the Journal for International Business. The paper titled ‘Five Star Management Practices in the Kenyan Mobile Telecommunications Industry’ examines the application of five star management practices in the Kenyan mobile telecommunications industry.

It highlights the key players in the mobile telecommunications industry and looks at how the key players have managed and developed innovation, specifically looking at the impact of mobile money transfer systems such as M-Pesa (Mobile Money). It focuses on the five star practices applied in the areas of strategy, growth and customer connectedness and reviews how they have managed succession, risk, information and innovative corporate social responsibility initiatives.

Patricia is currently pursuing a Doctorate in Business Administration (DBA – Leadership & Management) from International School of Management. She holds a Bachelors degree in Commerce (Marketing option) and an MBA in Strategic Management & Marketing from the University of Nairobi. She is also a holder of CPA (Certified Public Accountant)-Kenya, IMIS-UK (Institute of Management Information Systems). She has also attended the Developing Leadership Competencies Program at IESE Business School, Barcelona, Spain as well as other leadership programs such as personal effectiveness and emotional intelligence.

Currently, she is the Vice Dean, Executive Talent Development at Strathmore Business School. She worked at Bamburi Cement, part of the Lafarge group where she was a Business Controller and has previously held different roles in audit and consulting in Deloitte and Touche, KPMG and Coopers & Lybrand (now PriceWaterhouse Coopers).

She has a vast wealth of knowledge on leadership & management, strategy, process improvement, marketing and business continuity.

Patricia was one of the women nominated in the ‘Top 40 under 40 2010 survey” by Business Daily for her remarkable achievements throughout her business life.

Patricia has been an entrepreneur running a wedding and events services business and a consulting company geared towards coaching and mentoring people to help them develop to their highest potential. She has designed and executed several forums for women such as Women of Substance (2003-2005) and Brides for Life, Wives for Life (2008 – Ongoing).

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