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Offer quality services to drive Jubilee agenda, civil servants urged

  Jul 25, 2013

Devolution and Planning Cabinet Secretary Anne Waiguru has told civil servants to offer quality services and ensure efficiency.

Ms Waiguru asked the officials to be “innovative, prudent and resourceful” in the new dispensation to enable the Jubilee government fulfil its promises and Kenyans’ expectations.

“Increasing demand for better and quality services by the citizens has set the stage for a new order in the management and accountability of governments,” Ms Waiguru said on Wednesday.

“It is in this regard that most governments are now under pressure to respond to external dynamics for change in the delivery of services for the welfare of its citizenry,” she said.

Ms Waiguru was speaking when she launched a Masters programme aimed at enabling civil servants improve service delivery and increase efficiency of government offices at Strathmore Business School, Nairobi.

The Masters in Public Policy and Management is a new programme that mainly targets public officials and those interested in civil service in the future.

“Public administration worldwide has been undergoing major changes designed to make it more responsive and effective in meeting a range of modern challenges,” the Cabinet Secretary said.


She said it was vital for the transformation of public service if the agenda of the new regime was to be achieved.

In the past, civil servants have been accused of poor service delivery and laxity but Jubilee has promised to reinvigorate the sector to raise efficiency.

Education Cabinet Secretary Jacob Kaimenyi said his Ministry was keen on making tertiary education accessible to all to cater for the high number Kenyans who miss out on university admission.

“Industry requires all levels of workforce, from professionals to technicians to craft and artisan. The appropriate mix is important,” Prof Kaimenyi said.

The SBS chairman of the Centre for Public Policy and Competitiveness Thomas Kibua said the new programme will help learners develop good governance policies.

“We are committed to producing top of the range young public and business leaders who have a clear understanding of the linkages between public policy and business environment,” Dr Kibua said.

Source: Daily Nation

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