In the course of running/ owning a business, you will learn valuable lessons, make mistakes, and gain a lot experience. Unfortunately, sometimes some lessons are learnt too late. When these skills are gained early, they boost your effectiveness, professional growth and the overall underlying value of your business. A complete understanding of business structures and functions that apply to any organizations is essential in making informed solutions and delivering long term value.
This programme provides a solid understanding of the business value chain, business etiquette, effective customer service and interpersonal communication skills.
Kindly fill in the registration form below to declare your interest and our programme administrators will get back to you on your application process.
One of the main challenges we have in East Africa is the level of skill in our core employees, those who work with our clients and in the delivery of work in our organisations.
Whereas an effective organisation requires a sound strategy and effective management, we recognise that employees are indeed the heart of every organisation; and are key in influencing performance.
To aid in the enablement and development of these individuals we offer the Business Foundations Programme.
This programme is designed for key personnel within organisations that may be at a supervisory level or work as individual contributors.
Individuals who conduct the work and provide the service the organisation is designed to offer.
In this programme we focus on developing skills and competencies in:
Business communication and business etiquette
Personal branding and image
Effective interpersonal skills, and team work
Understanding your business and its value chain
Understanding and delivering effective customer service
The key benefits of this programme include:
Enhanced understanding of the business value chain
Understanding the reasoning behind cost consciousness
Exposure to the needs of the customer
Understanding the elements of effective customer service and customer satisfaction
Exposure to team work and its benefits, understanding the value of collective effort
Equipping participants with enhanced communication skills
This programme will be delivered through a business simulation which will involve a series of practical sessions with relevant theoretical foundations.
It will also incorporate a good deal of behavioural modelling.
Carl Wagner is an Executive Fellow at Strathmore University Business School and is the Academic Director for the Global CEO Programme. He is also the Academic lead for a number of Executive Education Programmes at Wits Business School (South Africa). He has been a practicing academic practitioner for over 20 years and has vast experience in Organizational Development and Change Management.
He is a qualified psychologist and is the Founding Director of BluSkye Psychological Solutions, where he heads the assessment and development of services
Dates: 11th – 12th November 2019
Cost: USD 210