Kindly fill in the form below to declare your interest in the Service Excellence Executive Programme.
A service-driven organization requires executives who lead from the front. They can bridge the connection between frontline employees and senior management, ensuring that everyone understands that they contribute towards delivering a superior experience to customers. Further, they incorporate the input of the frontline staff in the decision-making process. How well all employees – particularly the crucial customer-facing staff – understand the organization’s strategy and their role in it determines how successful the strategy will be.
The programme is designed for middle to senior executives from organizations across all sectors that want to build their service culture. We also welcome senior managers who have the authority to direct and communicate change within the organization.
Further, the programme takes a practical approach and involves participants solving challenges and designing strategies particular to their organizations. Hence, we especially encourage participation of cross functional teams to leverage experience and expertise across the organization.
For more information, please contact John at firstname.lastname@example.org or +254 722 233 736.
Dates: 2nd – 6th July 2018
Cost: Ksh. 100,000