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One of the main challenges we have in East Africa is the level of skill in our core employees, those who work with our clients and in the delivery of work in our organisations.
Whereas an effective organisation requires a sound strategy and effective management, we recognise that employees are indeed the heart of every organisation; and are key in influencing performance.
To aid in the enablement and development of these individuals we offer the Business Foundations Toolkit Programme.
This programme is designed for key personnel within organisations that may be at a supervisory level or work as individual contributors.
Individuals who conduct the work and provide the service the organisation is designed to offer.
In this programme we focus on developing skills and competencies in:
Business communication and business etiquette
Personal branding and image
Effective interpersonal skills, and team work
Understanding your business and its value chain
Understanding and delivering effective customer service
The key benefits of this programme include:
Enhanced understanding of the business value chain
Understanding the reasoning behind cost consciousness
Exposure to the needs of the customer
Understanding the elements of effective customer service and customer satisfaction
Exposure to team work and its benefits, understanding the value of collective effort
Equipping participants with enhanced communication skills
This programme will be delivered through a business simulation which will involve a series of practical sessions with relevant theoretical foundations.
It will also incorporate a good deal of behavioural modelling.
Carl Wagner is an Executive Fellow at Strathmore University Business School and is the Academic Director for the Global CEO Programme. He is also the Academic lead for a number of Executive Education Programmes at Wits Business School (South Africa). He has been a practicing academic practitioner for over 20 years and has vast experience in Organizational Development and Change Management.
He is a qualified psychologist and is the Founding Director of BluSkye Psychological Solutions, where he heads the assessment and development of services
Dates: 27th – 28th May 2019
Cost: USD 217