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Business Foundations Toolkit Programme - Tanzania

Introduction

In the course of running/ owning a business, you will learn valuable lessons, make mistakes, and gain a lot experience. Unfortunately, sometimes some lessons are learnt too late. When these skills are gained early, they boost your effectiveness, professional growth and the overall underlying value of your business.

A complete understanding of business structures and functions that apply to any organizations is essential in making informed solutions and delivering long term value.

This programme provides a solid understanding of the business value chain, business etiquette, effective customer service and interpersonal communication skills.

Overview

One of the main challenges we have in East Africa is the level of skill in our core employees, those who work with our clients and in the delivery of work in our organisations.

Whereas an effective organisation requires a sound strategy and effective management, we recognise that employees are indeed the heart of every organisation; and are key in influencing performance.

To aid in the enablement and development of these individuals we offer the Business Foundations Programme.

For Who

This programme is designed for key personnel within organisations that may be at a supervisory level or work as individual contributors.

Individuals who conduct the work and provide the service the organisation is designed to offer.

Key Focus Areas

In this programme we focus on developing skills and competencies in:

  • Business communication and business etiquette

  • Personal branding and image

  • Effective interpersonal skills, and team work

  • Understanding your business and its value chain

  • Understanding and delivering effective customer service

Programme Benefits

The key benefits of this programme include:

  • Enhanced understanding of the business value chain

  • Understanding the reasoning behind cost consciousness

  • Exposure to the needs of the customer

  • Understanding the elements of effective customer service and customer satisfaction

  • Exposure to team work and its benefits, understanding the value of collective effort

  • Equipping participants with enhanced communication skills

Programme Delivery

This programme will be delivered through a business simulation which will involve a series of practical sessions with relevant theoretical foundations.

It will also incorporate a good deal of behavioural modelling.

Lead Faculty

Carl Wagner

Carl Wagner is an Executive Fellow at Strathmore University Business School and is the Academic Director for the Global CEO Programme. He is also the Academic lead for a number of Executive Education Programmes at Wits Business School (South Africa). He has been a practicing academic practitioner for over 20 years and has vast experience in Organizational Development and Change Management.

He is a qualified psychologist and is the Founding Director of BluSkye Psychological Solutions, where he heads the assessment and development of services

Contacts

For more information on the programme, write to sbstanzania@strathmore.edu or lmassawe@strathmore.edu or  call +255 (0) 769 316 215. Visit www.strathmore.edu.



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Key Details

Dates: 11th – 12th November 2019

Cost: USD 217

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